Support & Help Desk
IRCAP operates a dedicated support and help desk to assist applicants, certified professionals, and organizations with all certification, membership, and technical matters.
Services Provided:
- Guidance on completing certification applications
- Clarification of certification scheme requirements and procedures
- Assistance with documentation, evidence submission, and audits
- Technical support for the IRCAP online portal, membership portal, and CPD tracking
- Resolution of queries related to certificates, logos, and professional registration
Availability:
- Support Hours: [Insert days & hours of operation]
- Response Time: All enquiries will be acknowledged within [Insert standard response time, e.g., 48 hours]
- Escalation: Unresolved issues can be escalated to the IRCAP Certification Committee for review
Objective:
To ensure that all stakeholders have timely, professional, and accurate support, reinforcing IRCAP’s commitment to quality, integrity, and client satisfaction.